Nako General Foods

Conditions for accepting returns 

Subject to certain exclusions and applicable laws, you may cancel an order up to 14 days from the day you received your goods. The exclusions, not including some faulty goods, that we are not able to accept returns or refunds, include:

• goods that are bespoke or personalised; or
• goods that are chilled, frozen or otherwise perishable and likely to deteriorate rapidly; or
• where a seal for health protection and hygiene reasons has been broken, or
• where you are unable to provide proof of purchase; or
• goods returned are not in an ‘as new’ condition or original packaging is incomplete.
• Extended delivery times which fall outside of our control, chosen couriers may take longer than expected.

If you discover a fault following delivery of the goods you have up to 7 days from the point you took ownership to request a refund.

Accepted refunds, including reimbursing any deliver charges (where applicable and statutory required) will be processed within 14 days upon return of the delivered goods and credited back to the payment method you used when you placed the original order.