Tarshee Buyer Policy

Tarshee is a marketplace for purchasing unique products from sellers in the UK. Whether you’re shopping for handpicked items or seeking inspiration, we want you to have a seamless experience. Please review your rights and responsibilities as a Tarshee buyer.

This policy is part of Tarshee’s marketplace terms. By shopping here, you accept this policy along with Tarshee’s marketplace terms.

  1. Understanding Tarshee’s Role as a Marketplace

Tarshee connects buyers and sellers but does not participate in transactions. When you purchase an item, keep in mind:

  • You’re buying from an independent seller, not Tarshee.
  • Tarshee doesn’t screen items and cannot guarantee or endorse items or seller content, such as images or descriptions.
  • Sellers set their own processing times, delivery methods, and policies.
  • For custom orders involving your materials, you are responsible for these materials.

You can report items or shops if they violate Tarshee policies. reporting is confidential.

  1. Communicating with Other Members

Messages

 Use Tarshee’s “inquiry” tool to ask sellers about products or orders. Messages must not be used for:

  • Sending unsolicited promotions, spam, or donation requests.
  • Harassing or abusing members.
  • Contacting anyone after they’ve requested no contact.
  • Interfering with another member’s business.
  • Exchanging personal or financial information for off-platform transactions, including QR codes.

Exercise caution when sharing personal details, which should only be exchanged as necessary to complete a transaction.

Interference and Harassment

 Interference, such as deterring buyers from a shop or engaging in “click fraud,” is not allowed. Harassment through messages, including hate speech or discrimination, is also prohibited.

Report any harassing messages to Tarshee.

  1. Purchasing on Tarshee

When buying from Tarshee, you’re supporting independent businesses with their unique policies and timelines. By purchasing, you confirm that you have:

  1. Reviewed the item’s description and policies.
  2. Paid for the item(s).
  3. Provided accurate delivery details.

If available, you agree to the terms of any coupon used. Payments can be made via major credit/debit cards or third-party services like PayPal. Please note that these third parties terms and conditions will apply at all terms. Transactions must be completed on Tarshee for eligibility under Tarshee’s Intervention System.

Sharing QR codes or contact information to enable off-platform transactions is prohibited. Use Tarshee’s Inquiry feature for order-related communication.

  1. Leaving a Review

Reviews help build seller reputations and assist other buyers in making decisions. You can leave a review, including a star rating and media, within 100 days of confirmed or estimated delivery. Reviews can be edited during this period. In leaving a review, you agree not to:

  • Use obscene language, graphic content, or images.
  • Discuss issues beyond the seller’s control, such as shipping delays.
  • Inflate ratings falsely or undermine review integrity.

By uploading a review or media, you confirm you own the content or have the rights to use it and grant Tarshee a license to use it. Sellers can respond to reviews, which must comply with Tarshee’s policies. Tarshee may remove reviews violating these guidelines.

  1. Creating and Uploading Content

You can share content like messages, photos, or videos on Tarshee, provided it does not:

  • Contain hate speech or discriminatory language.
  • Include threats, harassment, or intellectual property violations.
  • Contain false, misleading, or unsolicited advertisements.
  • Encourage off-platform transactions.
  • Contain inappropriate medical claims or sexualizes minors.

Members are expected to use Tarshee’s tools respectfully, avoiding inappropriate aggregations of content or contextual misuse. Violations may result in content removal.

  1. Reporting Problems or Returning Items

Tarshee’s Intervention System

If an order issue arises that can’t be resolved with the seller, Tarshee’s Intervention System can help. Contact the seller through Inquiry first, giving them 48 hours to address the issue. If unresolved, report non-delivery, delays, damage, or discrepancies to Tarshee’s system. Eligible cases may qualify for Tarshee’s Purchase Protection Program, though eligibility is determined by Tarshee. Tarshee may change or end this program at any time.

If Tarshee issues a refund, it will be processed through the account provided. Refund requests are supported on-platform for 14 days post-transaction; after this period, reach out directly to the seller.

Tarshee’s Purchase Protection Program

Tarshee’s program provides refunds for items that don’t meet expected delivery, arrive damaged, or differ from the listing description. To qualify, items must:

  1. Be delivered on time as per seller’s stated processing times.
  2. Arrive undamaged in suitable packaging.
  3. Match the listing description.

Examples of qualifying issues:

  • Wrong colour, model, or quantity received.
  • Authenticity misrepresentation.
  • Misrepresented condition (e.g., item listed as new but is used).

Sellers are required to refund items that don’t meet these standards, including shipping costs. Abuse of the program may lead to exclusion.

Ineligible Transactions

Certain issues are outside Tarshee’s intervention coverage, including:

  • Altered, used, or discarded items after receipt.
  • Disputes on postage costs.
  • Transactions not processed through Tarshee Payments or those involving offsite transactions.

Escalated cases may require additional documentation.

Requesting a cancellation

Only sellers can cancel transactions. Buyers can request a cancellation via Inquiry and should allow sellers 24 hours to respond.

Returning an Item

Each seller manages their return policies independently, which should be outlined in their shop policies. Not all sellers accept returns. UK residents may have a 14-day “cooling-off” period, allowing returns for any reason.